Shipping Policy

At Castrovell, we are committed to delivering your order safely and on time. This Shipping Policy outlines how we process, ship, and deliver your purchases.

 

 

 

1. Shipping Destinations

 


We offer worldwide shipping, with a focus on all European countries.

Orders are shipped from our international logistics partners or fulfillment centers, depending on availability and destination.

 

 

 

2. Processing Time

 


All orders are typically processed within 1–3 business days (excluding weekends and public holidays).

You will receive a confirmation email once your order has been shipped, along with tracking information.

 

 

 

3. Estimated Delivery Times

Destination

Estimated Delivery Time

Germany, France, Italy, Spain

3–7 business days

Other EU countries

5–9 business days

Non-EU Europe (e.g., CH, NO)

5–12 business days

Rest of the world

7–15 business days


Please note: Delivery times are estimates and may vary due to customs, local carriers, or unforeseen delays.

 

 

4. Shipping Costs

 

 

  • Shipping is free for orders over a certain value (see checkout for specific thresholds).

  • For smaller orders, shipping fees may apply and will be clearly displayed at checkout before payment.

 

 

 

 

5. Customs & Import Taxes

 


For international deliveries, your order may be subject to customs duties or import taxes.

These charges are not included in the product or shipping prices and are the responsibility of the customer.

 

 

 

6. Tracking

 


Once your order ships, we will send you a tracking number via email.

Please allow up to 48 hours for tracking updates to appear.

 

 

 

7. Shipping Issues & Delays

 


We are not responsible for delays caused by:

 

  • Customs processing

  • Incorrect shipping addresses provided by the customer

  • Local delivery conditions or weather disruptions

 


If you believe your package is lost or delayed, please contact us at contact@castrovel.com and we will assist you.

 

 

 

8. Delivery Confirmation

 


If your order is marked as delivered but you have not received it:

 

  1. Please check with neighbors or your local postal service first.

  2. If the package cannot be located, contact our support team and we will investigate.