Terms of Service

 

Terms of Service

 


Welcome to Castrovell. By accessing or using our website (the “Site”), you agree to be bound by the following terms and conditions. These Terms of Service govern your use of our online store and all purchases made through it.


If you do not agree to these terms, please do not use our website or services.

 

 

 

1. General Information

 


The Site is operated by Castrovell, managed by Horizon Blue Solutions LLC. All references to “we”, “us”, and “our” refer to Castrovell.


You may contact us at:

📧 contact@castrovel.com

 

 

 

2. Eligibility

 


To place an order, you must be at least 18 years old or have the consent of a parent or legal guardian. By using this site, you confirm that you meet these requirements.

 

 

 

3. Product Information

 


We make every effort to display accurate product descriptions, images, and pricing. However, we cannot guarantee that all product details are error-free.

We reserve the right to modify or discontinue products at any time without notice.

 

 

 

4. Orders and Payments

 


All orders are subject to availability and confirmation.


We reserve the right to cancel or refuse any order for any reason.


Prices are listed in EUR (or your local currency, where applicable) and include VAT where required.


Accepted payment methods may include:

 

  • Credit/debit cards

  • Apple Pay / Google Pay

  • PayPal (if enabled)

  • Other local payment gateways

 

 

 

 

5. Shipping & Delivery

 


Shipping times and methods are outlined in our Shipping Policy.

We are not responsible for delays caused by customs, courier issues, or force majeure events.

 

 

 

6. Returns & Refunds

 


You may return eligible items within 14 days in accordance with our Return & Refund Policy.

Please review that policy for more details.

 

 

 

7. User Conduct

 


You agree not to:

 

  • Violate any laws or regulations

  • Use the site for fraudulent or abusive purposes

  • Interfere with the site’s security, integrity, or functionality

 

 

 

 

8. Intellectual Property

 


All content on the Site, including images, logos, designs, text, and graphics, is the intellectual property of Castrovell or its licensors. Unauthorized use is prohibited.

 

 

 

9. Limitation of Liability

 


To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or services.

 

 

 

10. Governing Law

 


These Terms are governed by the laws of the European Union and the applicable laws of the country where the customer resides. Any disputes will be resolved in the competent courts of that jurisdiction.

 

 

 

11. Changes to These Terms

 


We reserve the right to modify these Terms of Service at any time. The updated version will be posted on our site with the effective date.