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CASTROVEL
FAQs-FrequentlyAskedQuestions
Are Castrovel products authentic?
Are Castrovel products authentic?
Absolutely. We work exclusively with original pieces, sourced from authorized suppliers and globally recognized brands. Every item is guaranteed authentic.
Do you ship to my country?
Do you ship to my country?
Most likely, yes! Castrovel ships to nearly every country with tracked and secure delivery. Shipping costs and times are calculated at checkout — no surprises.
What if I want to exchange or return an item?
What if I want to exchange or return an item?
No worries. You have up to 30 days after delivery to request an exchange or return. Our support team will guide you every step of the way to ensure a smooth experience.
What if the size doesn’t fit me?
What if the size doesn’t fit me?
Each product page includes an accurate size guide to help you choose the right fit. Still unsure? Our team is happy to assist, and we offer easy exchanges if needed.
Will I have to pay any extra fees upon delivery?
Will I have to pay any extra fees upon delivery?
In most cases, no. If your country applies local duties or import taxes, we’ll guide you through the process transparently. Zerith is committed to clear communication and full support.